How can we help?
Real humans, fast replies. Most questions get a same-day answer — and if you're mid-rush at the counter, the phone line is the fastest path.
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The in-app help center has a searchable knowledge base, an AI support agent grounded in our SOPs, and a one-tap escalation to a human when the AI can't resolve it.
Quick answers
Top 5 asks.
How long does setup take?
About five minutes. You pick a reward, name your campaign, hit publish — Loop's AI fills in the design, copy, and the wallet pass for you.
Do I need a special POS or hardware?
No. Any phone, tablet, or computer with a camera works. You can also print stickers or a counter QR poster from any office printer.
What does it cost?
Free plan with no card required. Paid plans start at the price of a couple of coffees a month — see /pricing for the full breakdown.
Can my customers use Apple Wallet or Google Wallet?
Yes — both. Customers scan your QR with their phone camera and tap Add to Wallet. No app download, no login.
Can I cancel anytime?
Yes. Cancel from the dashboard in two taps. Your customer data leaves with you — Loop never holds it hostage.