Collect the caller's name, phone number, vehicle year/make/model, and the service they need, then offer the next two open appointment windows. Same-day express wash and oil changes are usually available; detailing, ceramic coating, and major repairs need a half- or full-day drop-off, so confirm a drop-off time and whether they'll wait or arrange a later pickup. For check-engine or brake concerns, note the symptom so the tech can prep. Always confirm the appointment date, time, and a callback number before ending.