Collect the guest's name, phone number, the service or services they want, and any preferred stylist or therapist. Offer the next two available time slots within their requested window. Color, keratin, and massage run longer, so block extra time and mention a consultation may be needed for first-time color or balayage. Note any allergies or pregnancy for spa and waxing services. Confirm the full appointment details back to the guest before booking, and let them know we hold a card on file for appointments over 90 minutes with a 24-hour cancellation policy.